Order on WhatsApp.
Ready in the ERP.
Restaurant gets an order through WhatsApp or Instagram. PegaPedido reads the conversation, builds the order with menu, price, and address — and delivers it ready in your system. No typing. No errors. No line behind the counter. Proven across Brazilian restaurants and franchises — where WhatsApp ordering is the norm, not the exception.
Full sales cycle
Manual order-taking is where restaurants quietly lose revenue. Staff get tired, miss items, reply slowly. Customers wait, give up, order somewhere else. PegaPedido closes that leak — captures every order, keeps the menu in sync, delivers to the system without typing.
Smart geo-routing
Each order goes to the unit that has the product and can deliver it. A customer near Branch A doesn't end up at Branch B.
Natural conversation
Customer can send audio, change their mind, say "no onions" mid-sentence. The order comes out clean.
Flexible logistics
Delivery, pickup, drive-thru — the order type is identified in the conversation. No asking three times.
Dynamic pricing
Items, shipping, discounts, total. The math is done on the spot and matches what reaches the kitchen.
Tax automation
Confirmed payment becomes an automated NF-e (Brazilian e-invoice). Nobody clicks "emit invoice" after hours.
Straight to production
Kitchen gets the order ready to fire. No one typing into the POS, no translation errors.
24/7 sales
You sleep, the AI keeps selling. Late night, holidays, lunch rush — there's always someone taking orders.
End-to-end management
iFood, 99Food, digital menu, your own app — all flowing through the same place. No separate integration per channel.
Profit for you and your franchisees
A team that isn't typing orders has time to look after the customer in front of them. And for franchisees, it becomes leverage: each new unit runs on the same system, no training someone new to type.
Why PegaPedido
Cut operational cost
Expensive attendants typing orders is money evaporating. Each manual order costs 5 to 15 minutes of human time. Multiply by 200 orders a day.
Free up human capacity
A good server wasn't born to type — they were born to serve. PegaPedido handles the mechanical work; the team handles the customer.
AI that understands how people actually order
Customer sends audio. Customer asks for "the usual." Customer asks the price of the large pizza and then switches to medium. The AI gets it and responds like a human — but in 3 seconds, not 3 minutes.
Absolute precision
An order written on WhatsApp passes through 3 people before it reaches the kitchen. At each handoff, something gets lost. PegaPedido skips the handoffs: conversation becomes structured order, direct.